Payment Information

No-show charges or cancellation penalties, according to the applicable policy, will be automatically charged to the credit card provided when making the reservation. At check-in, guests must present a valid photo ID and the credit card used on the website for the full payment or as a guarantee for the reservation.

General Policies

1. Cancellations

Cancellations without penalty must be made before the beginning of the check-in date. For example:

• If the check-in date is January 1 and the policy allows cancellations up to 2 days before arrival, the cancellation must be made before 11:59 p.m. on December 29.
• Exceptions may be considered with prior authorization from the hotel.

2. Early Departure or No-Show

Early departure or no-show will result in a penalty of 100% of the total reservation amount. Exceptions may be considered with prior authorization from the hotel.

3. Reservation Modifications

Non-refundable reservations do not allow changes to dates or guest names. Extending a reservation requires maintaining the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.

4. Refunds

No refunds will be issued for late check-in or early check-out. For flexible reservations that allow partial or full refunds due to cancellation, the refund will be processed within 10 business days after the corresponding request and confirmation.

5. Important Information

• Stay extensions require a new reservation.
• All guests must be correctly registered at the time of booking; otherwise, additional charges may apply at check-in.
• Accommodation availability is not guaranteed for additional guests.
• Guests under 18 years of age may only check in when accompanied by a parent or legal guardian.
• The reservation price does not include additional charges for hotel services (minibar, telephone calls, etc.), taxes, or other applicable regulatory fees. These charges will be determined at check-out.

6. Non-Refundable Costs

By making a reservation, you agree that transaction fees and associated service fees are non-refundable. This means that, in the event of cancellation, these fees will not be refunded, as they correspond to services processed at the time the reservation was confirmed.

Force Majeure Policy

1. Natural Disaster

A return certificate will be issued for unused nights, valid for a period of 1 calendar year. This certificate is non-transferable and cannot be exchanged for cash, and is subject to availability and applicable restrictions.

2. Natural Disaster Alert

No penalty will be applied for date changes made within 72 hours after the alert is issued.

3. No-Shows

No penalty will be charged from the time the alert is issued until 5 days after the hotel resumes normal operations.

4. Early Departure

Early departure will not result in any penalties, and the guest will receive a certificate for the unused nights, valid for 1 year.

5. Rescheduling

The original rate will be honored for trips taken within one year from the original reservation date. Rescheduling must be requested within 30 days following the natural disaster and will be subject to applicable seasonal restrictions.

6. Policy Changes

This policy may be subject to changes without prior notice.